Refund Policy

Last updated: August 2026

This Refund Policy explains when and how you can obtain a refund for NexPane. It forms part of our Terms of Service.

1. Try Before You Buy

NexPane is free to use in full for 14 days. The trial is the complete application, not a reduced version, and it requires no account and no payment details. We strongly encourage you to evaluate NexPane during the trial period before purchasing.

2. 14-Day Money-Back Guarantee

If NexPane is not right for you, you may request a full refund within 14 days of your purchase. You do not need to provide a reason.

Refunds are issued in full to the original payment method. We do not charge restocking, processing, or administrative fees.

3. How to Request a Refund

Email support@nexpane.app with the email address used at checkout, or your Paddle transaction ID. Both appear on the receipt emailed to you at the time of purchase.

Because Paddle is the Merchant of Record for all NexPane purchases, you may also request a refund directly from Paddle under Paddle's Buyer Terms. Paddle processes the payment and issues the refund.

4. After a Refund

When a refund is issued, the associated license is revoked automatically and the software returns to its unlicensed state. You must stop using NexPane and uninstall it from all devices.

Refunds are typically processed within 5–10 business days, though the time taken for funds to appear depends on your bank or card issuer.

5. Exceptions

We may decline a refund request where:

  • The request is made more than 14 days after purchase.
  • The license was obtained fraudulently, or the purchase is subject to a chargeback or payment dispute.
  • There is evidence of repeated purchase-and-refund activity, or of license sharing in breach of our Terms of Service.

If your request falls outside this policy, contact us anyway. We review requests individually and will do what is reasonable.

6. Your Statutory Rights

Nothing in this policy limits or removes any right you have under the consumer protection law of your country, including any statutory right of withdrawal or cancellation. Where local law grants you a stronger right than this policy, that right applies.

7. Contact

If you have questions about this Refund Policy, contact us at:

NexPane
support@nexpane.app